Terms of service

1. Agreement to these terms

These Terms of Service (“Terms”) govern access to and use of Outside websites, apps, APIs, and related services available at tryoutside.app, business.tryoutside.app, and associated domains (together, the “Services”). By accessing or using the Services, you agree to these Terms.

If you use the Services on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and “you” includes that organisation.

2. Who the Terms apply to

Business customers are hospitality operators and their staff who create business accounts, manage menus, branches, tables, orders, and payouts through the business dashboard.

Guests are diners who use conversational menus, place orders, make bookings, or pay through a shop experience hosted for a business customer.

Different sections below apply depending on how you use Outside. Where a restaurant uses Outside to serve guests, that restaurant is responsible for the guest-facing offer (menu, pricing, allergens, fulfilment, and local legal compliance).

3. The Services

Outside provides software for conversational (AI-assisted) menus, table-aware ordering, carts and checkout, kitchen and order workflows, bookings, staff accounts, multi-location business configuration, and payment processing via Stripe Connect.

We may add, change, or discontinue features as we improve the product. Beta or experimental features may be less reliable and may be modified or withdrawn without notice. Paid commercial terms, fees, and plan limits may also be set out in an order form, subscription agreement, or pricing page; if those conflict with these Terms on fees or commercial commitments, the commercial document controls for that topic.

4. Accounts and access

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your staff or diner accounts.

We may suspend or terminate access if we reasonably believe credentials are compromised, these Terms are breached, or continued use risks harm to Outside, other customers, or guests.

Guest cart and chat sessions may continue through opaque browser tokens. Losing or clearing those tokens may abandon an in-progress cart or conversation. Checkout may require a signed-in guest account and contact details such as email and phone.

5. Business customer responsibilities

You are responsible for the accuracy and legality of menus, prices, product descriptions, allergen and dietary information, availability, branding, branch details, and any content you upload.

You are responsible for fulfilling guest orders and bookings, handling guest complaints about the venue experience, and complying with hospitality, food safety, consumer, tax, and employment laws that apply to your business.

You must only invite staff who are authorised to access your Outside workspace, and you must promptly revoke access when someone leaves your organisation.

Allergen filters and AI recommendations depend on the allergen and menu data you configure. Outside does not guarantee that recommendations are medically complete or free from error. Guests with allergies should still be able to confirm ingredients with your staff when needed.

6. Guest use

When you order or chat as a guest, you contract with the restaurant for the food, drink, and service. Outside provides the software layer that helps you browse, chat, order, and pay.

You agree to provide accurate contact details when required for checkout or bookings, and not to misuse chat, ratings, or ordering features (including submitting harmful, fraudulent, or unlawful content).

Payment for guest orders is processed by Stripe. Refunds, chargebacks, and fulfilment disputes for a completed venue order are handled according to the restaurant’s policies and applicable payment network rules, with Outside assisting where the platform is involved.

7. Payments, fees, and Stripe

Guest card and wallet payments are processed by Stripe. Outside does not store full payment card numbers. Businesses using Connect onboarding and payouts must also accept Stripe’s applicable terms.

Outside may charge platform or application fees as disclosed in your commercial agreement or pricing materials. Taxes may apply where required by law.

You authorise us and our payment partners to process transactions related to your use of the Services, including settling guest payments to connected business accounts where Connect is enabled.

8. AI features

Conversational menu features may send guest messages, selected allergen preferences, and relevant menu context to third-party AI providers (currently including OpenAI) to classify requests and generate recommendations.

AI output can be incomplete or incorrect. Business customers remain responsible for published menu data. Guests should not rely on AI recommendations as a substitute for verifying allergens or other critical requirements with venue staff when safety is at stake.

9. Acceptable use

You must not: attempt unauthorised access to the Services or another customer’s tenant data; interfere with platform integrity, rate limits, or security controls; reverse engineer the Services except where mandatory law allows; use the Services for unlawful transactions; scrape or harvest data except through documented APIs and with permission; upload malware; or misuse the Services to harm guests, staff, or other businesses.

We may investigate suspected abuse and cooperate with law enforcement where appropriate.

10. Intellectual property

Outside and its licensors own the Services, including software, design, trademarks, and documentation. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services as permitted for your role (business customer, staff, or guest).

You retain ownership of your menu content, branding assets, and other materials you submit. You grant Outside a licence to host, process, display, and transmit that content as needed to operate the Services for you and your guests.

11. Privacy

Personal data is handled as described in our Privacy Policy and Cookie Policy. By using the Services, you acknowledge those policies. Business customers must provide any privacy notices required for their guests under applicable law.

12. Confidentiality

Non-public business configuration, credentials, and operational data accessed through the Services should be treated as confidential. You must not disclose another party’s confidential information except as needed to use the Services lawfully or as required by law.

13. Disclaimers

The Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that AI recommendations, menu sync, or kitchen delivery will always be accurate or timely.

We do not control restaurant food quality, safety, staffing, or fulfilment. Venue disputes about meals or service are between guests and the restaurant unless mandatory law says otherwise.

14. Limitation of liability

To the fullest extent permitted by law, Outside and its affiliates, officers, employees, and suppliers will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, or for loss of data, goodwill, or business interruption, arising from or related to the Services or these Terms.

To the fullest extent permitted by law, our total aggregate liability for claims relating to the Services is limited to the fees you paid to Outside for the Services in the three months before the event giving rise to the claim (or, if you are a guest who paid only the restaurant, to £100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

15. Indemnity

Business customers agree to defend and indemnify Outside against claims, losses, and expenses (including reasonable legal fees) arising from: your menu, allergen, pricing, or marketing content; your fulfilment of orders or bookings; your breach of these Terms; or your violation of law or third-party rights, except to the extent caused by Outside’s wilful misconduct.

16. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access for breach, non-payment, legal risk, or prolonged inactivity, and we may delete or disable guest sessions that appear abandoned or abusive.

Provisions that by nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) survive termination.

17. Changes to the Terms

We may update these Terms from time to time. The updated Terms will be posted on this page with a revised effective date. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms, except where mandatory law requires a different process.

18. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. Courts of England and Wales have exclusive jurisdiction, except that consumers may have mandatory rights to bring claims in their home courts where applicable law requires.

19. Contact

Questions about these Terms: [email protected], or use our Contact page. Privacy requests: [email protected]. Security reports: [email protected].

Effective date: 4 August 2026.